Tell us what’s up
Share your device and issue, then request a preferred date and time for an online session.
A simple online process
What to expect from remote support.
Share what is happening and request a time. Kay Tech confirms appointment availability; service options have fixed one-time prices.
No guesswork, just good next steps
A clearer path
from “uh-oh”
to all good.
Start with an appointment request. Kay Tech reviews it and follows up to confirm availability. Service purchases are one-time and do not book a session.
Choose an online timeWe take a closer look
Kay Tech checks the requested slot and follows up using your preferred contact method to confirm availability.
You choose what’s next
Your time is booked only after Kay Tech confirms it. Then join the approved remote support session—no in-person repairs are offered.
Clear answers before you begin
Common questions,
plain answers.
Know what online support includes, how requests work, and what to expect before choosing a service or plan.
What can Kay Tech help with?
Kay Tech provides online software, setup, settings, and troubleshooting guidance for phones, computers, and tablets. The service is online-only: no in-person visits, hardware repairs, replacement parts, or walk-ins.
Are service prices monthly?
Options in the Services catalog are fixed one-time prices. Monthly memberships are separate and include the device and 30-minute session limits shown on Pricing; memberships auto-renew monthly. Subscription checkout is sandbox/Preview only, with no live charges.
Does requesting a time book my appointment?
No. A requested date and time is not a confirmed booking. Kay Tech checks availability and contacts you; your appointment is booked only after Kay Tech confirms it.
What should I have ready for online support?
Have the device available and charged, and be ready to describe the issue and any steps you have already tried. Keep passwords, one-time codes, and security answers private; enter sign-in details yourself when needed.
Can Kay Tech repair hardware or recover deleted data?
No. Kay Tech offers remote software and setup guidance, not physical repairs, replacement parts, or data-recovery services. If a device needs hands-on repair, contact a qualified local repair provider.
How do monthly memberships, cancellation, and refunds work?
Essential is $35/month for 1 device and one 30-minute session per billing period; Plus is $59/month for up to 2 devices and two sessions; Family is $99/month for up to 5 devices and four sessions. Unused sessions expire at period end. Cancel through Stripe Billing Portal, effective at the end of the paid period. A full refund is available within 7 days only if no session was used; otherwise there is no prorated refund except where applicable law requires it. Plans are sandbox/Preview only; live charges are disabled.